Client Services in a Time of Unrest: Prudent Response to COVID

OSHTECH is monitoring the COVID situation on an ongoing basis and responding in prudent and thoughtful manner to risks. We are conducting operations according to the best practice guidelines of the Public Health Agency of Canada,1 as well as any directives that may be subsequently issued by the federal and provincial government authorities.

We will continue to serve you in a safe manner. Preventative measures have been implemented by us in response to these developments to mitigate impacts that could affect our clients, our employees and the communities we serve.

As with all businesses, hygiene protocols are receiving greater attention, business travel has been halted and employees are exchanging information and support to protect themselves and others around them. Visits have been cancelled. Social distancing, hand washing and sanitation, and a number of other preventative measures have been instituted to safeguard the health and well-being of our employees and clients.

Laboratory activities will continue to function as normal as possible. Turnaround times for analysis are not impacted at this moment and we do not anticipate this to change in the foreseeable future. Do not hesitate to send your samples for analysis; we will continue to operate. Feel free to call us ahead of time to confirm. We are eager to ensure that communications with you remain open and that you are informed of developments that may influence your decisions.

For your convenience attached is a list of the most frequently asked questions and answers related to the current COVID situation.

With sincere regards. Stay well. We will continue to serve you safely.

Peter J Pityn, PhD

1. Public Health Agency of Canada